Exchange and refund policy:

The order execution period takes from one to two days before shipment. the product order cannot be canceled if it has been shipped or after 24 hours from the completion of the order. if it was canceled before 24 hours from the date of order, please contact us via email or WhatsApp and write the order number-bank account (Iban) - bank account name-mobile number in case you wish to make a refund request for your shipment within 3 days from the date of receipt of the shipment

A refund request can be made as long as the shipment is intact and in its original condition without any damage, via WhatsApp or by e-mail indicated on the website, and the costs of the policy are borne by the customer himself the following mail investmentaburamyah@outlook.com and this is within 3 days from the date of your receipt of the order, in addition, the Sunguard Tech store does not bear the costs of returning the order and does not bear the transfer of the amount only after guaranteeing the arrival of the product in its original condition, and if this is not achieved, the customer's right to return the product if the shipment arrives with a defect or damage, the customer must provide the required documents (photos+ video+ Order Number ) and will be verified within 48 hours, and If approved, we bear all the costs of return or compensation during the delivery period from 7-10 days and may take ( sometimes ) depending on the pressure of orders to 15 days because we ship the products international shipping at a free cost and without additional fees in case of receipt, during this period the amount is not refunded, the goods are not returned and not replaced until it reaches the customer, Sunguard Tech store bears all the costs incurred in the event of a defect or a factory defect in the product. 

Recovery steps:

* Communicate with the Sunguard Tech store team via WhatsApp.

* The refund request is approved or rejected within 48 hours with an explanation of the reason in case of refusal.

• Our team will create a return policy and send the link to you via WhatsApp or text messages within 48 hours after approval.

• After receiving the return policy electronically, you must print the policy, prepare the products and deliver them to the shipping company within 3 days.

• (The representative will contact you, but your delivery of the shipment to the shipping company speeds up the process.)

• After the shipment arrives at the Sunguard Tech store, the team confirms receipt of the product in its original condition.

* The amount is transferred within a maximum working period of 72 hours.

• If the Sunguard Tech store bears the shipping costs, the full amount will be transferred without shortage.